24/7 Customer Support
Discover more about customer support and why it's hard to find an website hosting provider which offers top-class support.
Being able to get in touch with your cloud web hosting provider when you have any kind of questions or encounter any troubles is really important and how quickly they'll respond and take action is often crucial, particularly if your website is business-oriented, as more downtime often means losing potential clients. The support options are usually a way to recognize actual providers from resellers. The second generally answer only to e-mail messages or support tickets and you may need to wait for a whole day or maybe more to receive a reply. When your problem involves several replies, you could end up losing a few days in order to get a basic problem solved. When you use the services of an authentic and reliable hosting supplier, you will be able to connect with the support at any moment and get a quick response no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all our cloud web hosting
packages are twenty-four-seven, so you can forget about waiting for a couple of days in order to receive assistance. In case you aren't our client yet, you can call us, chat with an agent or send an email. If you currently have an account, you'll be able to open a support ticket on top of the other three methods of communication. You'll be able to pick the best way to contact us based on what your location is or the hardware you use. We are able to assist you for almost any webhosting-related question that you may have or problem that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to test our support services even before you buy a semi-dedicated server
account from us since we have phone and live chat support for billing, pre-sales and general questions. Our representatives will assist you to find the perfect plan or supply you with info about our servers, in order to check if the system requirements for your web sites are met. In case you are an active customer, you can also contact us via e-mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We warrant that when you employ any of these 2 methods of contact, you will get a reply within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. If you have used the website hosting services of other service providers, even large ones, you'll be able to compare the reply time considering that it often takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you acquire a virtual private server
through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you are an active customer and you need help with a technical issue which requires additional time to analyze or resolve, you will be able to open a support ticket from your billing account or you can send an email message and we'll handle the trouble and send you a reply within one hour. The reply time is guaranteed 24/7, which includes weekends and holidays, still for many issues it takes a maximum of 30 minutes to get assistance. Our support service covers the VPS as well as all the pre-installed software it features, so in case you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum answer time warranty, you will receive lightning-fast support when you purchase a dedicated server
from our company. Our customer and technical support teams are online 24/7/365, so every time you open a support ticket from your billing account or you send an e-mail message about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will receive a response within the hour, even during holidays. Our ticketing system is the better option if the issue in question needs longer time to be resolved or if it has to be sent to our administrators, as it's much easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.