A ticketing system is the most common means of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the most efficient way to fix an issue that takes a certain amount of time to examine or that needs to be escalated to a server administrator. In this way, all responses provided by either party will be kept in one and the same place in the event that someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you will have to sign in and out of no less than two accounts to accomplish a given operation or to touch base with the hosting company’s customer care staff. If you wish to manage a couple of domains and each one is hosted in a separate account, you will need to use even more accounts simultaneously. Furthermore, it can take a considerable span of time for the provider to respond to your ticket requests.
Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting come bundled with an integrated support ticket system, which is an integral part of our in-house created Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia will allow you to manage everything associated with the hosting service itself in the same location – payments, web files, emails, trouble tickets, etc., eliminating the need to use different admin consoles. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with just several clicks without having to sign out of your hosting Control Panel. During the process, you may choose a category and our system will offer you a number of articles, which will supply you with more info and which may help you resolve any given problem even before you actually open a ticket. We guarantee a trouble ticket response time of maximum one hour, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, which goes to say that you won’t need a different support platform to contact our client care staff – you can do it on the spot the moment you stumble upon an obstacle. Submitting a new ticket requires several clicks and tracking down an older one is equally simple. With our clever search filter, you can quickly track down any ticket that you have posted in the past. You can send a ticket whenever you need since our help desk team representatives are available 24-7-365 and respond in less than an hour, even though it rarely takes this much to obtain help. With Hepsia, you will have everything in one single location and you can just forget about needing to sign in and out of two or more platforms to troubleshoot a simple issue.