A ticketing system is the most common means of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the most efficient way to fix an issue that takes a certain amount of time to examine or that needs to be escalated to a server administrator. In this way, all responses provided by either party will be kept in one and the same place in the event that someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you will have to sign in and out of no less than two accounts to accomplish a given operation or to touch base with the hosting company’s customer care staff. If you wish to manage a couple of domains and each one is hosted in a separate account, you will need to use even more accounts simultaneously. Furthermore, it can take a considerable span of time for the provider to respond to your ticket requests.