When your website hosting service provider offers live chat support, you will be able to talk to a representative in real-time and find out helpful information or get a problem resolved timely. The basic advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the web, so you won't pay any rates in case you are in a different state or country. Furthermore, it is much simpler to copy and paste details like domains, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the phone. The real-time chat is also a faster way to contact the web hosting service provider's support crew in comparison to using a ticketing system. What's more, if some situation requires a bit more time to be taken care of, you're able to do something else entirely while you wait for guidance on the live chat, which means that you won't waste time - something that's not possible in case you're on the phone.
Live Chat Support in Cloud Web Hosting
As we believe that a great number of issues are easily resolved when you chat with a live person, we offer a live chat service for all of our prospective and active customers. The chat is online every day and our customer support agents will help you with a number of questions and problems. In case you are not our customer yet, you'll be able to learn more about our cloud web hosting packages and the web hosting environment in general so that you can be certain that your websites will run properly on our servers. If you already have an account and you have some questions or you encounter any troubles with some of our services, you will be able to get in touch with us through the live chat and we can provide the necessary information or assist you to troubleshoot the issue. You'll have to open a trouble ticket for specific problems which need longer time or the help of a sysadmin, still for a number of common problems you will receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is accessible to all our future and present clients. If you're searching for a new website hosting account, you're able to chat in real time to one of our representatives and receive more information about our Linux semi-dedicated hosting in order to select the optimal package for your websites. In case you already have an account with us, we'll support you timely with billing, general and first-level techmatters. Although in some cases you will have to open a ticket since there're things that cannot be resolved on the live chat, we'll be able to help you with lots of basic jobs, like setting up an e-mail account in an email client or redirecting one domain name to another. In this way, you'll benefit from timely support and you will save many hours.