Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
We offer a one–hour response guarantee for each ticket or email that you send to our customer service team. We will quickly answer all the general enquiries and forward right away the matter to our server admins if any additional assistance is required. If you make use of the Optional Managed Services package, we’ll execute any of the included services at a time that has been agreed upon beforehand.
A Top–Quality Client Support Service
We will be at your disposal 24–7 to respond to any questions that you may have connected to our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need help with server admin procedures, you can take a look at our Optional Managed Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures
An Intuitive Help Area
We have provided our Control Panel with an in–depth knowledgebase, which offers extensive explanations of its features and functions. Additionally, we have made in–depth video tutorials that will further teach you how to carry out a specific action or solve a typically encountered problem. All the educational articles and the tutorial video clips are readily accessible from each section of the Control Panel via the Videos and Help buttons in the upper right corner.