Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Guarantee

  • Each ticket you send to our customer help team will be replied to within approximately 60 minutes. The normal questions are going to be resolved asap. Yet, if the service question you have sent us requires assistance from a licensed technician, we will send the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–class Customer Assistance Service

  • We are on–line for you 24x7x365 to provide you with help and tech support and also to aid you with any issue that you could possibly come across while you are administering your virtual server. We can assist you with all pre–configured software packages, such as your Operating System, server admin panel (depending on the VPS type) and the Control Panel produced solely by our developers.

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Control Panel that is provided 100% free with your VPS gives an inbuilt collection of articles. You will find an assortment of exhaustive how to tutorials and a choice of step by step video tutorials that demonstrate all the fundamental website maintenance jobs. You can view them by hitting the Help or Video buttons in the right corner of each Control Panel section.