When your website hosting service provider offers live chat support, you will be able to talk to a representative in real-time and find out helpful information or get a problem resolved timely. The basic advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the web, so you won't pay any rates in case you are in a different state or country. Furthermore, it is much simpler to copy and paste details like domains, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the phone. The real-time chat is also a faster way to contact the web hosting service provider's support crew in comparison to using a ticketing system. What's more, if some situation requires a bit more time to be taken care of, you're able to do something else entirely while you wait for guidance on the live chat, which means that you won't waste time - something that's not possible in case you're on the phone.