If you’ve ever got any questions in regards to your hosting package or you experience a problem with your websites, you will have to touch base with the hosting provider’s customer support team. It may not make a difference how promptly they’ll answer if you have an enquiry of a generic nature, but an issue like an ill-applied web app update, for instance, may lead to your site becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the website will be down. If you offer goods or services online, any downtime will harmfully influence your website and you may lose current or prospective customers. Lots of hosting providers, particularly resellers, respond to emails and tickets within 24 hours, but in the online realm this is far too long, since clients will scarcely ever come back to a website that isn’t working correctly over a long period of time.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max response time for any customer support ticket that you submit or any email that you send is just sixty minutes, even if you contact us during weekends and public holidays. Irrespective of the nature of your inquiry or problem, we will lend you a helping hand right away and will supply you with the necessary info to resolve any problem with your websites. The real response time commonly doesn’t exceed 15-20 minutes, which is the reason why you can forget about waiting for hours to get an issue resolved or what’s even worse – waiting one whole day only to obtain an answer that more information is necessary while nothing is fixed. We will offer you assistance in an instant solely because we realize just how invaluable time can be in the dynamic digital age. The sixty-minute response guarantee is valid for any technical or billing inquiry that you may have with regards to our Linux cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a helpdesk ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll receive a response within maximum 60 minutes. You can get in touch with us whenever you wish with regards to technical, billing or general issues and given the fact that we will be at your disposal 24x7x365, you will always receive help in a timely fashion. Depending on the particular question or issue, we will supply you with more information, solve the problem if it has been caused by something that’s within our reach or inform you what to do on your end in case you have to fine-tune a particular setting for an Internet application that we do not have access to. You can forget about waiting around for an entire day for each and every reply. As a matter of fact, in most cases we respond to emails and tickets within no more than twenty-twenty five minutes.