What does ?phone support? imply in the world of web hosting?
If you have ever had a cloud web hosting account before or you've dealt with any other online service, you are probably aware from your own experience that for some things it's better to talk to a live person on the phone instead of exchange support tickets or email messages. In order to learn more about a particular service before you decide to order it or when something small should be made, for instance, it is much easier and quicker to get it done in real time. When you can connect with representatives over the phone, it is also very likely that you are dealing with a real website hosting provider, not a reseller. The type of support that you will get over the phone differs between different providers - from general matters to dedicated technical support. Generally the majority of providers offer pre-sales assistance and 1st level phone support, while more complex technical matters are handled via email or tickets.
Phone Support in Cloud Web Hosting
Since we have live telephone support 14 hrs a day, you can contact us and consult with one of our customer support agents to find out more about any of the Linux cloud web hosting
that we offer and make sure that our servers match the system requirements for your web sites prior to purchasing anything. For your benefit, we have telephone numbers on three different continents so you can call the one closer to you - in the United States of America, Great Britain or Australia. If you are already an existing customer, you'll be able to call about general and billing issues, and about some tech matters. In case the issue is strictly technical or it requires more time to analyze, you'll have to employ our ticketing system, that will allow both you and our tech support crew to monitor the details supplied by either side.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always someone to help you when you have any queries about the semi-dedicated server
plans that we provide. Whether you need to find out more about our plans, you have a billing issue or some general issue, you can call us. Despite the fact that some more technical problems could need a ticket so as to give time to our technical support team to investigate, we can help you with countless technical questions over the phone as well, saving you time and efforts. As we have data centers on three continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. If you are in another country, we also have a global number where you'll be able to reach us.